We’re always adding information to our site so you can avoid any telephone queues or email delays. We apologise now if what you are looking for is not easy to find, your feedback helps us make further improvements.

Please note we don’t offer any technical support or advice on the 42,000 IT products we sell. We believe it’s impossible for people to be experts in so many different pieces of technology. We’ve expanded on our reasons for not offering technical support in our about us section.

To make sure your non technical enquiry goes to the right person, we’ve listed the common reasons people get in touch and how to contact us on these occasions.

Our office address is below:
(but we don't have a shop or hold stock at this address)

12 Collegiate Crescent
Broomhall
Sheffield
S10 2BA

Our telephone numbers:
           Are in the how to contact us section

Our email addresses:
           Are also in the how to contact us section

A bit more about stock - You'll notice our website has a stock count and runs a stock check if the stock count is getting low. We will then tell you if there is a possibility that by the time we process your order the stock will have run out. You can then make an informed decision to buy or not. If you do buy and the stock is available - no problem, it will be packed and shipped to you. If there's no stock left we'll email you the next day (Monday if you order at the weekend) to let you know when we expect more stock and to give you the option to wait or cancel your order.
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We don't offer technical support - we believe no advice is better than bad advice - 42,000 IT products is a lot of stuff to offer quality advice on. We'd say it's impossible for people to be experts on so many different pieces of technology. So we don't pretend to be, we'd rather be honest and let you know we're not going to attempt it.

What we will do is trust in the Internet. We'll point you in the right direction to find good technical information. You can check the website of the manufacture and there are lots of websites set up by enthusiasts that contain very detailed advice.

Many manufactures also have technical support phone lines with experts that answer questions specifically on their technology. These people will always know more than someone trying to learn about thousands of different products.

Even if it were humanly possible it's not commercially viable for us to offer whilst maintaining our low prices. It's not that we want to make huge profits, if we did offer technical support we'd want to be able to answer any question a customer could ask correctly and not just waste their time and anoy them. That would mean employing above average experts, paying them above average salaries, having enough of them to answer the phone quickly and being able to expand as we grow. We've done the calculations and we'd lose more money than we'd ever make.

In short we'd rather not charge you 50p or a £1 per minute to speak to someone who at the end of the day may not be able to answer your question.
Back

We don't offer technical support - we believe no advice is better than bad advice - 42,000 IT products is a lot of stuff to offer quality advice on. We'd say it's impossible for people to be experts on so many different pieces of technology. So we don't pretend to be, we'd rather be honest and let you know we're not going to attempt it.

What we will do is trust in the Internet. We'll point you in the right direction to find good technical information. You can check the website of the manufacture and there are lots of websites set up by enthusiasts that contain very detailed advice.

Many manufactures also have technical support phone lines with experts that answer questions specifically on their technology. These people will always know more than someone trying to learn about thousands of different products.

Even if it were humanly possible it's not commercially viable for us to offer whilst maintaining our low prices. It's not that we want to make huge profits, if we did offer technical support we'd want to be able to answer any question a customer could ask correctly and not just waste their time and anoy them. That would mean employing above average experts, paying them above average salaries, having enough of them to answer the phone quickly and being able to expand as we grow. We've done the calculations and we'd lose more money than we'd ever make.

In short we'd rather not charge you 50p or a £1 per minute to speak to someone who at the end of the day may not be able to answer your question.
Back

We don't offer technical support - we believe no advice is better than bad advice - 42,000 IT products is a lot of stuff to offer quality advice on. We'd say it's impossible for people to be experts on so many different pieces of technology. So we don't pretend to be, we'd rather be honest and let you know we're not going to attempt it.

What we will do is trust in the Internet. We'll point you in the right direction to find good technical information. You can check the website of the manufacture and there are lots of websites set up by enthusiasts that contain very detailed advice.

Many manufactures also have technical support phone lines with experts that answer questions specifically on their technology. These people will always know more than someone trying to learn about thousands of different products.

Even if it were humanly possible it's not commercially viable for us to offer whilst maintaining our low prices. It's not that we want to make huge profits, if we did offer technical support we'd want to be able to answer any question a customer could ask correctly and not just waste their time and anoy them. That would mean employing above average experts, paying them above average salaries, having enough of them to answer the phone quickly and being able to expand as we grow. We've done the calculations and we'd lose more money than we'd ever make.

In short we'd rather not charge you 50p or a £1 per minute to speak to someone who at the end of the day may not be able to answer your question.
Back

• Before you buy - to check stock Read more
  
  
• Before you buy - to ask about compatibility or other advice Read more
  
  
• If any part of your order is incorrect Read more
  
  
• If your order has not been delivered Read more
  
  
• If you want to return something to us Read more
  
  
• If you have returned something to us and are chasing your replacement item Read more
  
  
• For technical support - on the product you have bought Read more
  
  
• If you would like to make a complaint Read more
  
  
• With any other feedback Read more
  
  

Before you buy - to check stock
The most up-to-date stock information we have is displayed automatically on our website, if you email or ring we'll only be able to give you the same information available direct from our site. More about stock checks.

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Before you buy - to ask about compatibility or for other advice
We class this as technical advice and believe no advice is better than bad advice - We sell around 42,000 IT products - that's a lot of stuff to try and support. So we don't offer any technical advice or support on any of the items we sell, we'd rather be honest and let you know now. Find out why or you may want to try manufacturer's websites and help lines.

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If any part of your order is incorrect
If you need to change the item you have ordered, cancel your order, change your delivery details or anything similar the best thing to do is ring or send an email. You can ring us on 0114 292 2930 between 9am and 5pm Monday to Friday or send an email.

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If your order has not been delivered
If you are wondering were you stuff is - go to our online order tracking.

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If you want to return something to us
Take a look at our returns page this will tell you exactly what to do.

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If you have returned something to us and are chasing your replacement item
If one of the couriers we use has collected an item from you we will be notified the following day and will be able to despatch the replacement item to you (if there is stock) the same day we are notified. You will be sent an email with the new despatch details in it. You can also ring us on 0114 292 2930 between 9am and 5pm Monday to Friday or send an email.

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For technical support - on the product you have bought
We believe no advice is better than bad advice - We sell around 42,000 IT products - that's a lot of stuff to try and support. So we don't offer any technical advice or support on any of the items we sell. Find out why or you may want to try manufacturer's websites and helplines.

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If you would like to make a complaint
Mistakes do happen, so we have people on the end of an email or the phone to solve problems and learn from our mistakes. You can ring us on 0114 292 2930 between 9am and 5pm Monday to Friday or send an email. If you are not satisfied with our response and would like to complain please email or write to us at MoreComputers.com, 12 Collegiate Crescent, Sheffield S10 2BA.

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With any other feedback
We're always keen to hear from our customers and anyone else for that matter. We believe it's how to make sure our company grows in the right direction. We want to make our website and service as painless as possible so if you've got any feedback please send it via email.

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